Support Procedures
You can request technical support from AccurateIT in a number of ways;
By telephone to: 0407 77 77 20
By email to: help@accurateIT.com.au
All Support requests must state:
Your company name
Your name
Your contact number
The urgency of the request (Normal / Urgent)
(Urgent requests may be charged a loading as listed in our Rates table)
After any on-site work is completed by AccurateIT, an Authorised member of staff will be required to sign the Technicians work order.
Business Support Plan Customers:
- Gold, Silver and Bronze support customers are given access to our knowledgebase containing answers to a number of common problems.
- Gold, Silver and Bronze BSP customers can see their outstanding, scheduled and completed work orders in the customer section.
- Gold and Silver BSP customers will also be given access to a 24 hour support hotline.
Payment Terms:
- Non Support Agreement customers will be charged for Telephone and remote support in 15 minute increments.
- Payment Terms are strictly 14 days, and interest may apply for outstanding amounts.
- Hardware is strictly cash in advance except to approved customers.
