Silver support - prevention is better than cure!
Our most popular support plan, Silver Business Support Plans offer a range of services for a low monthly fee, based on the size of your network.
A technician will visit your offices on a regular basis (usually weekly or fortnightly) to perform regular maintenance tasks such as updating security patches, checking server logs and other routine tasks. During this visit, any minor issues that have cropped up will be resolved. This regular visit allows minor problems to be dealt with efficiently and cost effectively.
Also included in a Silver Business Support plan is a regular strategic IT review, where we will meet with you to discuss your current and future strategic IT direction and requirements. We will also report on the status of your IT environment, and help you to plan for your future needs.
The Silver Support plan will provide you with;
- a significant discount on all our service fees (for work that falls outside the Silver support plan)
- access to 24x7 Emergency Support
- free hours of technical support for ad hoc issues each month
- a regular maintenance and IT management schedule.
- access to the Accurate IT Knowledgebase
- the ability to check your work order history and work order status online
In order for you to qualify for a Silver Support plan, AccurateIT will need to;
distribute an IT satisfaction survey to your staff, and collect and collate the results
perform an audit of your network, documenting its configuration into our database
Additionally, if your network is currently in a bit of a mess, we will need to first stabilise it - this means any Internet connection, Email systems and security / backup issues need to be examined or addressed before we can begin Silver Support.
You can't make a silk purse out of a sows ear, and we can't support an unreliable network. We will make it rock-solid as our first task.
